WebHostingHub Review 2013

a nightmare. contacted support several times after the website was locked because suspected of spamming, always starting again from the beginning, never arriving to a point. After four days the website is still locked, no matter what we said and the informations we gave.
Requesting migration code to move elsewhere. Hope they will at least provide this soon.

Pros: don't see any
Cons: Kafkian IT support; You get tons of useless email assuring your problem will be evaluated

Matt was very polite and knew exactly what to do to correct my problem

Pros: very good service
Cons: on hold too long before being picked up

After receiving notice that my automatic renewal was billed, I contacted customer service to let them know that my business was on hiatus and asked for a refund (not sure how responsive customer service was going to be, but was hopeful). Very soon after my message was sent, I received a reply from customer service stating that the charge will be reversed and to contact them when ready to operate my site again. I was extremely impressed with how my request was handled.

Pros: Fast response. No refusal of my charge reimbursement.
Cons: None

After trying to contact John Joseph four times in the last three weeks and not receiving a call back, my experience was poor to totally unsatisfactory. The last voicemail I left him I requested him to return my call; I did not receive a response. With all the hurdles I have tried to get resolved, I will be deactivating my account and requesting a refund next week. Service should always be part of the sale. Unfortunately your company has not backed anything up.

Pros: None
Cons: Lack of customer service support and follow-through. Bait and switch on price. Nobody steps outside of the box at your company.

My only support calls have been because we use a third-party database tool that accesses the server to download registration information submitted via a form. Periodically, our access to the server has been blocked -- first, it was a matter of folder permissions; most recently, ModSec blocked us after we tried to delete a bunch of old registrations. In each case, tech support has been able to help me resolve the issue quickly. I switched to Hub after Netfirms outsourced their tech support to India, and I spent hours on the phone trying to resolve a minor issue with someone who clearly knew nothing about my website and less than me about web hosting in general. Netfirms also made a few significant server changes while we were with them, and although they only occurred once every few years, we lost a big chunk of our site each time, and I spent days debugging and rebuilding. We've been very pleased with the service and support with WebHostingHub since we switched. Keep up the good work!

Pros: Competent, native English speaking support!
Cons: Running into some security blocks periodically

We set up our site with webhostinghub because of high reviews. Once up, they took our site down non-stop with no notice, because we were getting too much traffic--really?! Isn't that WHY you have a site??
We paid to get the issues they told us fixed, yet they finally SUSPENDED our account because of our traffic. We offered to purchase a dedicated server, but they don't offer that--seriously.? If you have any traffic or any hope of having traffic, this provider can't handle it and you will be suspended and left with no service and a huge "suspended" banner on your site from webhostinghub. They are terrible!!! Consider yourself warned!

Pros: The technicians were nice, but can't walk you through issues
Cons: They aren't equipped to handle too much traffic

Called and spoke with Nick and he was extremely helpful in helping us get our web site back working on my and my backups computers. He also advised us of another FTP Explorer (filezilla) that was free to us and easy to get up and running with his expertise. Nick knew wjat was meeded tp get us bacl up and directed us and we are very appreciative of his expert knowledge and help.

Pros: Knowledge of problem and got us back up and woring in record time
Cons: Long wait for someone to answer the phone to get help

I use this provider just a few days, everything was going fine and suddenly my account was suspended! My site and email stopped working! Standard on-line customer support could not help and asked me to write an email or to call a phone. The phone number was not answering for long time. Finally the site was released and provider provided the suspend reason for me. I hope this wouldn't happen again in near future, otherwise I will have to look for another provider.

But for the moment I'm not satisfied - if a technical error occurs provider first blocks an account, and only then investigates what happened. I don't think this is a behavior any company respecting its customers should have.

Pros: Conveniant tool for building web sites
Cons: Disable account without a reason

Satisfied with service

Pros: Knowledge
Cons: too many phone lines

I work in a call center, and Chris did everything perfectly. He had my password reset in no time.

Pros: Excellent customer Service
Cons: None