1and1 User Reviews

Editor's Rating:
Average User Rating:	(5)
Prices Ranging From $ 3.99 To $ 419.00 Per Month

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1. 1and1 Review by Ron on Wednesday, June 11, 2008
It is 10:37 PM, spent all evening on the phone with 1and1 going in circles: Our managed dedicated server has been down since 9:30 AM or so, we can't get answers from anyone other than the server is being replaced and will be ready in 2 hours, 12, 13 houes later still not resolved. Spent the evening talking with tech support, explain everything to them, then they say we will transfer to server dept, rings, no answer, back to a tech support person then start all over again, did that for over 90 minutes, got nowhere, and all our clients sites are still down, 128 domains. This will put us out of business as clients are saying they will pul out. This is the service we are getitng from 1and1 after being a client for over 4 years.
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2. 1and1 Review by Ron on Tuesday, June 10, 2008
1and1 was good at one time but in recent months we have had nothing but troubles. We have several managed dedicated servers and they have been offline for entire days three times costing us troubles with clients and several clients lost entire days of business. Today, again, we were told early in the day the main server was down and would be swapped out in two hours. All day we heard the same story even from a supervisor named Ryan. Tonight once again we called as over 128 domains are still offline. Another call just now and we were told the ticket was never started. Since early today, for now around 10 hours all our clients sites have been offline. Three times now in past two months. 1and1 in our opinion is not an option anymore. It has cost us stress, angry clients and one threat of having to pay a clients losses for the day. We can not get a straight answer, been told all day the same story, so in fact, 1and1 is not an good host anymore. We have been withthem for 4 years. We are going to transfer out at great expenese. Our opinion, stay away from 1and1. They have issues with mail also.
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3. 1and1 Review by ntsuj_plig on Friday, December 21, 2007
Not sure of other's experience with 1and1 but for the one year that I have been using 1and1 one they are pretty good and reliable. It is one the cheapest web hosting provider that you can find right now. The only problem I have with it is that I was streaming mp3 with a php script and it cost error because there were too many people on my site so it wasn't really 1and1's fault since I am on a shared server. But without the streaming script it runs fine. I recommend 1and1 to others too.
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4. 1and1 Review by Brian on Tuesday, December 18, 2007
As if the other reviews on the site state that 1and1 does indeed suck, here is my review. They still do. Signed up with them in July 2007, canceled in early September due to the downtime of my site. They fought with me over the 90 day money back guarantee. Got $4.51 back after paying $29.99. What happened to the other 25 or so bucks? No response after 18 days and many emails to billing department. Waited an hour on hold to billing department, no response. Finally got back to me, said they credited me the rest of the money. Two weeks later, still wont respond and no money has been credited. This company is full of false hopes and is a bunch of liars and crooks. DO NOT GO WITH THIS COMPANY, you will regret it.
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5. 1and1 Review by Lucas on Saturday, December 15, 2007
Pricing with 1and1 is incredibly competitive; and the variable offers of service (such as Hosting Exchange, SharePoint, VPS, Dedicated, etc) can potentially allow for simplicity of a site or IT admin. Unfortunately 1and1's service is incredibly lackluster. While I give them credit for providing a phone number that always reaches a human, and not a phone tree, speaking to someone from India who has no idea what my problem is or what I'm saying can be overwhelmingly frustrating. 1and1's policy on changing/transferring hosting accounts or account types or moving domains from one package to another is ridiculous. Their backups are non-existent. When I've asked to have a brick layer restore, silence fills the other end of the phone line. While I've never had shared hosting issues with them, I did try out their VPS service. Three words for you: Horr-i-ble. The 'burstable' RAM was a total joke and non-existent. My server crashed 42 times - this was before I EVER PUT ANYTHING ON IT. They refused to refund any money and claimed that the risk was part of the TOS. I would strongly implore ANYONE to select ANY other hosting company for ANY of their hosting needs - it's for your benefit.
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