BlueHost Review 2013

Awesome job...I accidently replied with a blank email to bluehost and they responded anyway just to make sure everything was ok! Unbelievable! and impressive!!!

Pros: Thorough
Cons: None

Very good live support, best hosting for PHP hosting

Pros: Supports most of the framework in PHP with ease.
Cons: can't change the root folder. Please provide some provision for it

It took a couple of quick rounds, and I ended up uninstalling wordpress and re-installing it and doing another site import, but the issue was resolved.

Quick note: I also manage a couple of sites using dreamhost's webftp feature and I love it; it would be great to see something similar here.

Pros: quick responses
Cons: original question not answered, but site is up and that's what counts

Whenever I need the help from bluehost, I feel like I can contact the support team and they will listen.
For example, I was having problems verifying the ownership of a domain, the dns code provided by bluehost was not being accepted last week. I contacted the support team and a few days later the problem was solved. I don't know what was done, but Im happy its working now.
Thanks for letting us feel welcomed when approaching bluehost.

Pros: friendly response, even if auto-reply is not like a machine
Cons: sometimes the response is not immediate

Fast response to my query.

Pros: It worked!
Cons: N/A

EXCELLENT SERVICE!!!!
VERY FRIENDLY AND HELPFUL!

Pros: -
Cons: -

Service is good and timely.

Pros: 10
Cons: 0

BlueHost support is awesome. I'm so happy to be able to CHAT with someone and not have to be on the phone. But even more so, I'm happy that the support with BlueHost is actually FRIENDLY and awesome.

Thanks, Cameron K. for the help!

Pros: friendly, fast, affordable, helpful
Cons: n/a

To be honest I was hoping I could get my current web designer to take care of the domain transfer for me, but they were not available. So I called technical support and asked someone to walk me through the process. Melissa could not have been nicer, and Jeremy's follow-up was a nice surprise. I ultimately finished with another support person (so sorry I can't recall the name) who was also awesome. They were all great...and I was relieved when it was all done!

Pros: Great support staff; patient and helpful
Cons: Process a tad confusing for the lay person

After a fairly stressful 24-48hrs (due to an issue accessing our host/website), along with extensive live chats with both HM and our ISP, we have reached a successful conclusion!

I would like to thank HM's Customer Support Reps, especially "Jacob C" (staff ID:100). Jacob realising that our issue was ongoing, spent almost 1hr "digging deep" to attempt to correct the issue.

We are glad to say that he worked hard on our behalf, and after extensive checks, discovered that we had ended up on some kind of blocker list due to an extreme amount of spam and/or ftp issue.

The bottom line is, we are now up and running thanks to his efforts and expertise. In our eyes, he is clearly an asset to Host Monster and the reputation your Live Chat supports receives.
Thanks for all you do!!

Kind Regards from Access Okanagan (www.okanaganforum.com)

Pros: Professional Service & Skilled Staff
Cons: None