GoDaddy Support Review & DNS Problem
April 8th, 2008
I just got an account with GoDaddy.com. After adding my website to my hosting account list and changing my domain’s nameservers to use GoDaddy’s, the IP address returned by querying their nameservers wasn’t the right one. My domain name is registered with VoxDomains.com
I called GoDaddy’s support. The wait time has been approximately 6 minutes. Turns out they don’t have a toll free number so I have to pay for that wait time.
I spoke to Lauren about the issue. He told me to change the IP address. from my domain registrar’s control panel. Guess what? I guess I didn’t notice this at first but GoDaddy’s namerservers were ns51.domaincontrol.com and ns52.domaincontrol.com which are the same as VoxDomains’ default nameservers!
So what happened is I registered my domain at VoxDomains.com and it put a “host” DNS entry into their default nameservers. And then when I setup my GoDaddy account, this entry couldn’t be added as it already existed!
Lauren was like he didn’t know if VoxDomains.com had anything to with GoDaddy.com but he wasn’t convincing enough. VoxDomains is obviously either a reseller or a sister company.
I didn’t take time to research this but let me know if you know something about this.
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1 response so far ↓
1. Response by : hoLkaPoLka on Jan 13, 2010 at 4:57 am
Hello
I experienced the same, added dns to my domain company and then godaddy returned a message when i tried to add the domain to my hosting that there was no connection between the domain and the hosting. Well, I clicked NEXT after this error message and it worked. I have done this 2-3 times before so my advice is just , even if you receive an error message just click on next.
Hope this helps.
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