1and1 UK Review
- Product(s) : Shared Hosting, Dedicated Servers, Virtual Private Servers
- Price Range : £ 2.49 to £ 399.99
- Average User Rating :
1/10
(1 Review)
About 1and1 UK • http://www.1and1.co.uk
1&1 is a global leader in web hosting solutions, and its U.K. division is a huge part of the success. The provider currently has over 2 million active websites with 10 million domains registered. 1&1 is one of the fastest growing companies in the industry, and according to the company website, an estimated 2,500 new clients are signing up every day.
1&1 offers a broad range of services, starting with affordable shared hosting. Its Linux hosting plans are as low as £2.49. The benefits of 1&1 U.K. hosting are provided by its dependable infrastructure and generous bonuses. Most of its web hosting plans comes with a plethora of free software, marketing tools and built-in security features.
Vital Data
Popularity
- Sales Index: Very High
- Google PageRank: 6/10
- Alexa Traffic Rank: n/a
Hosting Performance
- Uptime: 100.00%
- Avg. Response Time: 124.94 ms
Company Information
Office(s)Aquasulis House |
Contact1and1 UK Sales
1and1 UK Support
Marketing
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Data Center Location(s)7 location(s) found so far:
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1and1 UK WebsitesExamples of websites
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1and1 UK Reviews & Ratings
 Name: JamesDate: December 30, 2011 Are you the provider? Click here to reply to this review |
Please allow this email to express what potential customers should know about my experience of interacting with 1&1 (or at least attempting to)...
------------------------------- Dear 1&1 Internet Ltd, Could someone at your company please explain to me why no one in the billing department has been capable of replying to ANY of NINE emails sent to them over the past THREE WEEKS in direct continuance of an unresolved conversation concerning their demands for payment? This persistant act of willful ignorance is an embarrassment to whatever professional image you may imagine yourselves to possess. How HARD can it possibly be to confirm receipt of said payment, when I have done all that THEY HAVE ASKED me to do to facilitate this acknowledgement? And if, for whatever mindboggling reason, all billing staff lack the competence to identify and allocate the funds using the REQUESTED information, then do they not have the courage and the decency to admit this? To my knowledge all email software is delivered with a reply button as standard, yet none of your employees have seen fit to use it for any purpose whatsoever despite my repeated and direct requests to do so. If you are going to make threats to your customers about hiring debt collectors over a fee of �9.94, even AFTER confessing that the payment you have been advised has been made will take 10-14 days to confirm at your end, then the very LEAST you can do is confirm resolution of the matter when the (now-ex) customer has done everything required to settle their balance. It has now been over a month since payment was made and all requested BACS details were supplied. To be consistantly ignoring my requests for confirmation of receipt - the most BASIC of functions in any professional outfit - is nothing short of pathetic. This personal account was not the first time I had used 1&1 for my needs, but this insultingly shambolic experience has ensured it will be the last. It may mean little to lose one budget-end customer, especially one who allowed an invoice to lapse for an unused (and presumed expiring) account, but the appallingly dismissive attitude that your company has shown towards an issue that you had previously deemed worthy of threats is beyond shameful. Given this insight to the company's values, that the other departments receiving this email might be embarrassed by their billing colleagues' behaviour may be too much to expect. Until demonstrated otherwise, I can only assume that this is how 1&1 conducts its business across the board. However, in the event that my assumptions are wrong, I hope that this message finds its way to a manager or supervisor who indeed cares about the inactivity of their front line team, and that something is finally done. One very simple reply is all it takes. Three weeks. Nine emails. No response. Utterly inappropriate. PLEASE REPLY. ------------------------------- The above email was sent over two weeks ago and there has still been no reply from anybody at 1&1, despite another three follow-up messages now totalling 12 that have gone unanswered. This company has nothing but contempt for its users. AVOID like the plague.
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